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The ease of using Fandango was easy. Guests must be of 17 years of age to purchase a ticket. IMAX Do not waste your time purchasing from Fandango. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Please don't use Fandango for your movie tickets. You will need to have your receipt or transaction numberon hand. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Never again. Submitting a film is purely a voluntary decision made by the filmmakers. Can I give them negative stars: yes they are as awful as people say. What is theDiamond Rewards Loyalty Program? I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Most of our theaters offer military discounts. Paragon Theaters offers discounted pricing for large groups of 50 and up. Will I Geta FREE Movie Ticket on my Birthday? It goes against our guidelines to offer incentives for reviews. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. 34. checks for MPAA guideline adherence at the doormans post and theatre checks. Do You Offer Parties & Private Events? The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. No, the system is not designed to serve the function of "critic." Always look for the "No Passes" or "Special Engagement" description next to the film title. They tell me it isn't their issue and to contact AMC. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Discounts are available on purchases of $10,000 or more. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. We also ask that you leave the masks at home. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). What are the Ages for Children / Senior Pricing? I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. I checked my email with no confirmation and purchase history on there website. 2. Locations with military pricing available are listed on this page. The ultimate first world problem! As long as you complete your request and submit it before the show starts, you are eligible for a refund. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Last week, I went to make a reservation to see Shazam on the weekend. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Fandango does not offer partial refunds either. No. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. When I was able to get on website it appeared that my purchase of tickets did not go through. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. FAQs Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. 126. Check Movie Club Credit Balance. G - General Audiences-- All ages admitted. AXIS15 EXTREME If you wish to exchange your ticket, you get the VIP+ points accordingly. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. Did not receive the confirmation email until 1 hour after the show started. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. They issued me a credit and the credit did not work! My plans changed - can I refund my order? Someone needs to shut them down if they cant do better than this. Never ever deal with these people. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. I have reached out to customer service multiple times with no response. I know for certain it was once it was purchased. They expire after 2 weeks (really, who goes to the movies that often?). Donation Request Refund requests are not accepted after showtime. To receive a military discount you must be an active or retired military veteran. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Please notify your group sales team member if you do plan on bringing in a cake for your event. Please visit your local theatre for specific details. With 3 reservations full, you can not buy any tickets until one is freed up. Crooks!!! Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Purchased Tickets for Wrong Theater? Have you tried pulling up your order/confirm on the mobile app? If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. You will need your charity's Tax ID number in order to complete the form. Note: Admission policies may vary by location due to state or local ordinances. View recurring transaction details for previous monthly payments. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Enter the complete 10-digit phone number. The theatre employee can access your order by phone number, ticket ID or confirmation number. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. Once I tried to purchase online they said that my card wasn't activated. Store or bakery-purchased cakes are allowed only with a pre-planned event. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. If you prefer calling, you can request a refund on the phone. Children 6 and under are not allowed to attend Rated R features. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Applicants must also present a negative TB test or chest xray within 6 months of hire. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Enter your details in the chat box and complete your refund request. We use Orville Redenbacher popcorn kernels from ConAgra. Please call your local theater directly for more specific information. Parents are urged to learn more about the film before taking their children to see it. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Gift cards also can be purchased at any theater. When I went to the website to enter the codes, their system was down. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Legal Reigns supreme. For extenuating circumstances, please consult theatre management. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Select why you want to continue (Refund or Exchange) Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. What Do I Need to Pick Up My Tickets? The application is provided on an "as-is" and "as available" basis. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. I tried texting and emailing Fandango to no avail. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. I hadn't heard about their AWFUL CUSTOMER SERVICE. When I click the link to print my tickets, the page comes up only as text. You can visit your local theatre to find their specific pricing policy. Contact your local theatre if you have questions regarding any state or local requirements. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). Not all Regal Entertainment Group locations offer a bargain matinee price discount. Please check your local theater under the Ticket Pricing tab. What time does the theatre location open? About Us I had a line of people behind me and had to by tickets again to get in. Dolby ATMOS All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Gift Cards Offers. Still looking for answers? Wrote to them to get refund, no answer. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . AMC gift cards that start with 6006 . No recording devices (cameras, video recorders, sound recorders, etc.) It is Regals policy to support the MPAA ratings system to the fullest extent possible. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Please note: tickets or receipts may not be printed from our app. Area codes in North America. You may select from a range of shipping options including USPS and UPS. Student discounts are not available online, and are only offered at select Paragon Theaters. So they printed and refunded. I finally happened to hit a movie a could actually use it on, and it won't take the code. How do I use Regal Gift Cards to purchase tickets? Called 2X have to wait for 24 - 48 hrs . This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. When it comes to the tickets purchased for a special pricethey are nonrefundable. HORRIBLE. Corporate Amazingly the purchased showed up. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. No. Information provided by various external sources. Penny Lanes Bowl & Games Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account.