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Background 2. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Copyright Andy T - 2021. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Please continue to be patient, as we are experiencing a high volume of phone calls. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. We hope to reschedule these eventsat a later date. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Office 3750 Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. 182-184 High Street If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". NE8 1HH Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. If you continue to miss appointments for repair work you may be charged. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We will tell you in advance when any work like this will happen. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Call us on 0333 050 8887 to start the process or fill in the form. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. They should all be done. 2 0 obj Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Gateshead, England. Visit directory. Gateshead Council 4.0 . View my payslip. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Whats in it for you? Were delighted that you want to come and work with us. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. endobj Well, theres so much on offer and heres just a few of the highlights! Read more about the Housing Capital Investment Programme. You have the right to appeal if you don't agree with a decision to charge you for repairs. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. You can create a free account to post activities, services and promote organisation working in Gateshead. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Payslips. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. For further information please contact the Involvement Team by: Civic Centre We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. 0191 433 3174. housingadvice@gateshead.gov.uk. Are you a Council or Housing association Tenant with housing disrepair issues? Reporting repairs Home. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu <> The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Some work to your home is done as part of a planned maintenance or investment programme. Gateshead Council aims to complete the backlog by late March next year. These are repairs which need quick attention and don't need an inspection first. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Our housing offices are currently closed to the public. The team were very helpful and understanding of my dangerous situation. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Some of these jobs need to be inspected before the contractor can start the work. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Regent Street If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The site has been designed with residents and local groups to ensure it is easy to use. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The department is on the lookout for more callhandlers and building technicians. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Do you want to work with us in helping to create spaces that are great to work and/or live in? If we miss an appointment and we didn't contact you, please contact us. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. East Ham However, our partners are continuing to deliver a series of . Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. There's also additional service charges from 115.85 a week, this cost is eligible . %PDF-1.5 Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We will need to look at what has been damaged so please don't throw anything away. Wednesday 2nd November 2022. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. What are the costs and charges at Watergate Court. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead about Our Customer Scrutiny Panel needs you! % However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). <> If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Thank you so much. The contractors are currently repairing seven properties a week. Unfortunately, this job posting is expired. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. The report found the repair centre's ability to handle calls was deemed 'critically low'. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. This is commonly known as filing a compensation claim for despair against a housing association landlord. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Employer Est. A public consultation on the future of Gateshead Council's Leisure Services has commenced. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We hope to reschedule these events at a later date. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Repairs & Voids. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Gateshead Now is a collection of the latest news from Gateshead Council. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. To keep up to date, why not follow us. Repairs update You can now report your non-emergency repairs. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. It is also possible to claim for any damage that may have been caused during repair works. : 50K - 53K. Don't worry, we can still help! Gateshead Council aims to complete the backlog by late March next year. If so, please keep reading as youre just what were looking for! London As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. As a council housing tenant, you are entitled to a good standard of living. Youll be paid a competitive salary plus additional allowances where relevant. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Work to the outside of your home may not need an appointment. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Complain to the housing ombudsman The housing ombudsman is a free and independent service. To access this support or speak to an advisor, contact Business Gateshead today. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We have guidelines on how long different repairs should take. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Always ask to see this card before letting anyone into your home. Gateshead. You can also claim compensation for the damage that has been caused during repair work. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. 27,852 - 30,151 a year. Our business support events remain cancelled for now. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. We are Gateshead Council'sHousing Team. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. We would not replace all items, only the ones that are required. I have to tell you, this week I have had four complaints that have been going on for two years. This is known as the Right to Repair scheme. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. If so we can help you claim compensation on a NO Win, NO Fee basis. E6 2JA. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. My flat was repaired in time for my childs birth and I received rent refunds and compensation. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. She added: "Someone has got to own it. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. You should report any damage to your local housing office. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. There are no emergency or urgent repairs outstanding at this point in time. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. The panel decides which services they review based on various criteria. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. 4 0 obj United Kingdom. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Housing Disrepair Some of these repairs need to be inspected before the repair can be done. To register with My Housing Account, select 'my account' at the top of the Council homepage. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair.