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As such, youll need a field to store that value in. How do I align things in the following tabular environment? Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. You did such an amazing job. We had to take Calgary Patch 3 to resolve this issue. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. With a client script you can target any field on the form and modify its label. This has been really helpful. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Seems to be something with the setDisplay function. Ill provide an update when I figure it out and if nobody has already posted it. Is it a known issue or I have to do something else. So the message that is added in Firefox is like this- If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Often times theres another script or form element thats causing the issue. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Is there a fix for this? Is it possible to rotate a window 90 degrees if it has the same length and width? Find centralized, trusted content and collaborate around the technologies you use most. The post Certified Diversity Recruiters appeared first on Crossfuze. Records created from a record producer has empty variables values. Thanks in advance. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! You can do that by going to sys_choice.LIST in the application picker. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. Open any record producer record, for example, Create Incident. Awesome! Typically, record producers are used to allow users to create incident or change request records. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Has anyone managed to do this successfully, or do they know how to? Please help. Youll need to remove the current business rule and add a new one to the Record producer table as described above. 1. i.e. scriptCode += "g_form.setDisplay(\"variables." Ive confirmed that its not the business rule. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . Nice, I wasnt aware of this. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Default variable editor The default variable editor is applicable only for record producers. The API call you're using g_form.getValue (.) When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. I just tested on a clean demo instance and it worked fine there. This would allow for easier identification of the entry point for record producer transactions. Now this is how these two look in the portal: Lets navigate to the sys_choice table. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Record producer will be. Then your update would need to be a GlideRecord query and update. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. We are using the Summary of Requested Items mail script from the wiki. Thanks for the assist! Ive also added a semicolon to the script. Other times you'll need to do a GlideRecord query to get it. Hi All, Welcome back. Using Static Choice Input Variables. This script not working in Istanbul release. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Then you can invoke the function from any form with a single line. Thanks a lot. Unchecked check box variables actually have a value of false. If you walk through that reference, youll notice that sc_cat_item_option is empty. Great example. labelElement.style.backgroundColor = color; Mark, Ive just figured it out with some hints from your other post. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Tina, by modifying the script field entry on the record producer. I see what you mean about the scratchpad on the demo site. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. // Only run eval() function once to avoid recursive loop You can also view the icons within. Labels are the pretty version of the data that drives behind it. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. They basically allow you to target specific elements on the page for manipulation. What kind of script object are you coding here? Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Continuing on from the example above, the 'Make' variable . . You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. The issue was a dom reference in the make variables read only client script. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. Variable attributes: ref_qual_elements=category . Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. No way to handle the container, but you can hide checkboxes. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. I tried digging around online, but wasnt successful in figuring it out. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. The answer is client scripting. The primary difference is in the way the elements need to be selected from the DOM. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. } I would love to be able to extend this sort of functionality to email notifications. This is certainly possible, but it depends on how you are including those variable values in your email. Get all unique values in a JavaScript array (remove duplicates). One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! It would be nice to not include those that are empty. Thanks. Save my name, email, and website in this browser for the next time I comment. Now you know why I didnt include it in the examples :).