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If I hadnt read this this page I would never have known about the 14 days grace I later received a penalty letter. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, Fixed penalty notices are issued by the police, your local council or the Driver and Vehicle Standards Agency (DVSA). Just been wheel clamped even though I have an active dart tag account in credit ! This is 16 months after I crossed the bridge. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. And now Im getting penalty straight away? The first hotel did not provide WiFi and so I was unable to search online. If you believe you should not have been issued a penalty charge notice, you can challenge it by I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. Do you need more time to complete what you were doing? In this case, you would receive a 'charge certificate'. Have France removed their toll booths. Hi I would certainly speak to SANEF the operator about some form of compensation. Drivers can be fined up to 105 if they don't pay. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. https://www.gov.uk/make-a-freedom-of-information-request. She was eventually releasedafter a 175,000 ransom . Dear all, I checked my account the next evening to see Id been charged for my return journey but not the original one. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. This is a new service your She inadvertently crossed and recrossed the dart crossing by accident. I have been hours going back through credit card and bank statements as I was sure I had made payment. You should be fine. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) It seems the recognition SW cannot easily distinguish 1 and I on some number plates. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! As it is I am now apparently liable for a fine of 2 x 105 pounds. I think this is grossly unfair. Note, things do change and sometimes we do miss things (were only human! Please enter the. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. . On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. This will be a local council PCN, which is received on the spot. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. I have just returned home to find a fine for when I crossed on 17/04/2015 Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. Make a new reminder to pay the Dart Charge3. Their telephone number is 0300 300 0120. Crossed on Saturday for the first time. I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. For each crossing! I think they have 56 days to make a decision. Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. Also people should be able to pay by post after the crossing made. Maybe Ive just been lucky but worth trying! can someone please if I should just wait or call them? REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. What should I do? I drove back from Ipswich on 10 June there was a major accident and I queued for 2.5 hours once the traffic got going I just continued on my journey. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. I can only pay you by Thursday when I am back home, in Belgium. 1. Its a f** up system riding on the notion that many people will forget or not know about the charge and they make a tonne of money off of them. Could someone please have a look to see if there are any "holes" in it. Just keep following through pages. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? Thank you! (6) where are the payzone retail outlets in my area. Apparently it is, but you need to wait for the charge notice to be sent. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Yes get online or phone and pay now. Evidence is key on all appeals. I think you have answered your own question there. This allows them to pay the original charge rather than the full fine. When to appeal You then have 28. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. Looks like I will have to phone them. Make sure you swerve the fine with APH.com here. contact us page. If the system is investigated, they will see we have only ever crossed once, and made one payment. lick on the underlined words Making a Representation So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! One benefit of. ICO No: ZB338550. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). But when the government itself acts like this .!!!. these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. I travelled from Brussels to Norwich. Just watch out as many people have found the system cant match payments to cars. We have not heard this policy is changing. Additionally, the majority of appeals are successful. Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! This is quite a common oversight. Today I found out there was a charge, found the website and called them. Hi Chloe If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. Maybe we in the north of England are destined to find out the hard way that this charge exists. You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. There doesnt seem to be any way of checking that the toll has been paid. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. the mail services goes slowly, and they were in late with the deliveries. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. Editor, Marcus Herbert. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. Told that yes the Tags were valid but they were linked to a specific vehicle!!!!! Do let us know what the outcome of your representation. Do you think I would win an appeal? The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. I just got a letter this morning for my journey dated 05/09/2015, but only for one way. Hi, please can you tell me where the signs were located in July of last year? Re-roll whole conversation and stale mate. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. Paid on my return (Monday), The payment was accepted by Dart Charge. How does not received a dart charge penalty. hi! What can I do ? If you dont pay by midnight the day after the crossing you will face a penalty. On returning home today, I have immediately paid for several crossings but there is no way to contact them to let them know that I just couldnt pay for the outward crossing travelling towards Dover as I had no internet access for the following three days and had no idea that the payment booths had disappeared. This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. It was their computer system that told me what to pay after entering his registration number!!!! 3. Yes. I managed to speak to someone on the phone this morning and surprise! If I had known that I had to pay, I would have definitely paid! There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. Sadly, calling will not help achieve anything and will just use up your time. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. Can I pay now the two crossings online or I have to wait for receiving the fine? There are no contact details on the charge certificate. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button ~1500. then pay it. Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. You should be given a 14-day reprieve on the first crossing at least. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. You would think so but I expect the millions in fines looks good on the balance sheet. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. Feeling like hot potatoe here. If so, you should be fine for both trips. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. pathetic service ! Surely there must be a limit as there would be for a speeding fine by the police. This morning I received a fine and Im devastated. Husband phoned them up and the guy basically said tough you will have to appeal it. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? Have you seen the section on this article covering a firm called Dartsave? A BLUE badge .is NOT free. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. Certain types of finance are not regulated, such as bridging loans. I do not have a smart phone and internet access at my destination was difficult. Will also be taking a screen shot of this page to give an idea when I paid and when. MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. I was told that if I paid them the outstanding fees the matter would be cleared. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? I have now made a payment of 5 do you think that I will get a penalty charge?. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July.