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Customer offered $500 to take down negative Google review. FILE A DISPUTE WITH YOUR BANK. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. For a list of these situations see You may also have extra rights in your state or territory. Send the completed form to the office processing your application. PLEASE DO NOT TRUST VIAGOGO! These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. But you might not know you're buying from them. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Released by: . And we're hardly the only ones who have a gripe with the company. View FAQs In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. momentum in tennis physics. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. They may do that if you make a fraudulent claim. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 6.9 Change or Suspension of Site. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Your rating will help us improve the website. 1. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Viagogo will never pay you after you sold your tickets and you can never get back your money. Dec-23-2017 03:49 PM. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Here are our four CHOICE tips for safe ticket buying. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 2. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. You will need a username and password to access the Site and use the Services. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Prices are set by sellers and may be below or above face value.". You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. What are the viagogo Terms and Conditions? Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 2.13 Ticket Information. These tickets are listed in TWD [Taiwanese dollars]. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Copyright (c) 2006-2023, viagogo AG. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. 3.4 Indemnity. Safe ticket buying if you're going to a gig or sporting event. Welcome to viagogo's online ticket exchange (the "Site"). 5.4 Making Adjustments. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You are on a Viagogo website. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). NSW Fair Trading previously issued a public warning against Viagogo in August 2017. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. ASK FOR A REFUND FROM THE RESELLER. A new screen will display that allows you to begin your refund request. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. the application was unnecessary at the time it was made. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Ultimately there are two questions to be answered . Cloudflare Ray ID: 7a293b3f6b3e1afb Infogram. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Viagogo DO NOT refund and are not contactable. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We will also add sales or value added tax on our fees as applicable. 3.1 Accurate Descriptions. This may limit your ability to be grantedanother visa. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. After you raised a dispute did paypal stop or refund deduction from card? Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Get the latest product reviews, money-saving tips and more. PLEASE REPORT THEM TO PREVENT MORE VICTIM! We often link to other websites, but we can't be responsible for their content. About this app. We endeavour to rearrange delivery with the customer or arrange a collection point. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. How do I find tickets I've already downloaded? Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Contact @viagogo over social media Set up a Twitter account. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo.