This rule applies to the entire document. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Any Software released after the hardware EOM date will not be qualified on that hardware, provided that Nutanix will qualify Short Term Support (STS) releases of AOS leading up to and including the first Long Term Support (LTS) release that is made after the hardware EOM date.Â. Currently viewing public documentation. Connect with cloud builders from around the world, learn from IT Pros in your industry and share experiences. 1.4 Supported management software : This section provides information about components supported by your hardware. All replacement parts are supplied from field distribution centers. The FE will be coordinated with part delivery. through that vendor's end of support policy or other similar end of life policy). Nutanix strongly recommends that customers deploy an “in-support” hypervisor version on Nutanix systems. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.  Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Any known issues and requirements for certain combinations are indicated with notes. For example, if Nutanix releases PC.2020.8 on Aug 1, 2020 and releases PC.2020.9 on Sep 1, 2020 then PC.2020.8 will be Maintained until Nov 30, 2020 and Troubleshooting for PC.2020.8 will be available until Feb 28, 2021. All capitalized terms shall have the meaning ascribed to them in Exhibit A, “Policy Definitions”. SATA and PCI disks are not supported. This Support Matrix contains the latest compatibility and interoperability information. A new Major Release has a large feature payload and a number of bug fixes. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. Nutanix AOS support matrix Nutanix AOS version Supported Powered by inSided. Ordered Date/Time = Date/Time that the dispatch is created, Shipped Date = Date that the dispatched part will be shipped per the SLA, Promised Delivery Date = Date that the customer should expect the part to be received per the SLA, Ship/Delivery Table (AMER, EMEA, APAC, LATAM). A short-term workaround is available. Rapidly changing technologies drive the need to introduce new products and integrations, and to retire older products. Ship/Delivery Table (Select countries in the Middle East). Additional technical information and feedback form for: Feature GPU Config cat Server Support comparison name SDS and HCI, vendor Nutanix, product … Privacy Statement. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our … IDE/SCSI disks are only supported. The NRDK program is an optional add-on to existing support packages. Experimental features of a release should not be deployed in a production environment. Updates are provided on the progress as agreed upon. Nutanix does not support Free vSphere Hypervisor. Update means either a Maintenance Release or a Patch Release. nutanix@cvm$ ntpq -pn. If you have lost your activation link enter your email address bellow and we'll send you a link to activate your account. 115 replies. Minor inconvenience. Maintenance Release. The Nutanixcompatibility matrix should be checked for supportability prior to any Software Upgrades. The preceding sentence assumes that the customer has installed all LTS Releases that are Upgrades during the term of Support. In general, an LTS Release is a Maintenance Release and will contain very few (if any) new features and builds upon a mature and proven AOS codebase which customers have been successfully running in their production environments. All support requests against experimental features will be treated as normal or low priority, and treated as such. As of the date that a platform becomes an Approved Platform, Nutanix agrees that it shall provide LTS Releases that are compatible with that Approved Platform (including backward compatibility) prior to EOL, unless otherwise stated. Read more about Nutanix Support: Leading the Way in Customer Experience. Nutanix compatibility matrix VMware vSphere 7 Any release that is not designated as LTS will be deemed to be an STS Release. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. i Important Each listed version of a platform, operating system, or application is supported by SCOM MP for Nutanix as long as manufacturer provides mainstream support for it. The NVIDIA vGPU software product support matrix.. Log in to your NVIDIA Enterprise Account on the NVIDIA Enterprise Application Hub to download the driver package for your chosen hypervisor from the NVIDIA Licensing Portal.. NVIDIA CUDA Toolkit version supported: 11.0. Release Date means the date a new Upgrade or Update is generally made available. The priority will establish a targeted initial response level. For example, if Nutanix releases Objects 1.1.0 on August 1, 2019 and Objects 1.2.0 on November 1, 2019 then Objects 1.1.0 will be Maintained until February 1, 2020 and Troubleshooting for Objects 1.1.0 will be available until November 1, 2020. Should a Field Engineer (FE) be leveraged as part of the support offering an FE will be dispatched to the customer site to perform hardware replacement only. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. Mission Critical Support (24x7, 4 hours). © Nutanix 2020 Nutanix qualified hypervisors will have a related JSON metadata upgrade file on the Nutanix Support Portal for one-click upgrade through the Prism web console Software Upgrade feature. FE availability is aligned to the parts delivery process and the entitled support level. In the case of a local holiday the shipment and delivery dates would defer to the next business day. Release means either an LTS Release or an STS Release. Nutanix provides unified support for the entire native solution. Customers should expect to receive an initial analysis of the problem from Nutanix within the indicated time. Nutanix is a Premium member of an umbrella organization of a multi-vendor support community called TSANet. You can learn how Nutanix stands ready to go the extra mile for our customers deploying their workloads on RHEL running on Nutanix by reviewing our Understanding RHEL Certification and Support for AHV Environments and our Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV. Nutanix will use the following guidelines to assess issues and provide an initial response in a timely manner based on their priority level: Mixed Support Level Guidelines. Nutanix products and components that are covered under the terms and conditions of Nutanix’s Limited Warranties (“Covered Products”) and returned to Nutanix must be pre‐authorized by Nutanix with an RMA number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. Nutanix will periodically place platforms on the HCL to be “Approved Platforms”. When Extended Support is purchased by a customer, Nutanix will provide the services outlined in the Support Guide and Policies. All issues reported to Nutanix are assigned a priority. Nutanix strongly recommends that customers deploy Nutanix software on a hardware platform that is under a maintenance contract. Log in to the Nutanix Support Portal to view the Hardware and Software Versioning Compatibility Matrix. Nutanix Employee. Sign up Already have an account? Limited local language support for some Asian and European countries is available, during business hours of those countries. New versions of the Software are not supported on Hardware that is not under maintenance. Now, you can upgrade your vSphere ESXi to version 7 on the Nutanix platform. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . Platforms include factory-installed turnkey appliances and industry standard x86 server models that Nutanix software can be installed onto. Entitlement is based on the support offering (Production or Mission Critical) purchased by the customer and drives the SLA and hours of support (24/7 or 8/5). Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. Nutanix is not responsible for loss of any data or instability of the system caused by using these features in a production environment. Where possible, an update will be provided to correct the error or a workaround will be provided if one exists. If a customer uses a third-party component in a Nutanix device, and a fault is traced to the use of this third-party component, then at the discretion of Nutanix, support and warranty service may be withheld. Like Quote Reply. For Major/Minor hypervisor releases (eg ESXi 6.5, Windows Server 2016 Build 14393) the goal is to qualify within 90 days of the software GA release date. One-click hypervisor upgrade JSON files only include the qualified versions. The FE does not perform any hardware or software troubleshooting and relies on the remote SRE to perform any software activities. Contact Nutanix Support for assistance and provide the above output. Each LTS Release is Maintained for three (3) months after the Release Date for the next LTS Release that is an Upgrade. If a product fault is determined to not be related to the use of third-party components, then Nutanix will continue to support the customer per our standard support policies. sbarab. A case is closed when you confirm that a resolution has been reached, or if we do not hear from you within two weeks of a request for information, and at least two attempts have been made to contact you during this period. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. This means Nutanix is the single point-of-contact for any storage software (Nutanix AOS) and server hardware (Super Micro) related issues. A Patch Release typically has a smaller number of bug fixes than a Maintenance Release. Registered, but not activated? Run apps and workloads on a single platform with unparalleled availability, performance, and simplicity. System(s) are having an occasional, non-critical issue that has been identified as needing to be resolved, but the issue has not greatly affected productivity. Nutanix has the following policy regarding the use of third party components within its devices: Nutanix Worldwide Support will assist customers in problem analysis to determine whether or not a technical issue is related to third-party hardware or software. It provides an at-a-glance summary of your installed Nutanix assets and support requests, bringing improved insights and convenience to your Nutanix experience. Within 4 hours (2 hours for Mission Critical Support Program). February 2020 . Software means any Nutanix software licensed to customers as for commercial purposes. Mixed Support Level Guidelines. Low. Normal. Test Drive Nutanix Free in the Cloud. not officially qualified), obtain the offline bundle and md5sum checksum available from the hypervisor vendor, then use the Prism web console Software Upgrade feature to upgrade. Religion In The 1980s, How To Make Pasta N Sauce, Napoleon 1100 Wood Stove Blower, Ge Profile 36 Gas Cooktop Griddle, Architectural Engineering Jobs, La Tech Architecture Curriculum, Home Made High-calorie Dog Treats,