Don't use duct tape. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. As mentioned, you can ask eBay to step in on day 4. Return shipping labels normally do not have a mailing deadline. Chargebacks go through PP. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Contact the seller for a return shipping label. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. You can: If you dont have a printer, you can always: Almost done! Download the label as a PDF. I didn't realize it was a US only thing. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. My questions: how long do I have to before my refund request is cancelled? eBay will not be able to force the seller to refund the postage once you have mailed the item. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Welcome to the eBay Canada Community your community. Contact the seller for a return shipping label. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. and restocking fees from your refund. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. The seller agreed to a return, but can't buy a return shipping label (international shipping). Return Shipping Label, USPS Return Shipping Labels - Stamps.com Returns Made Easy. So what now? Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I was under the impression that according to eBay policy, the seller has to provide the label . the seller is asked if they want to provide a return label or have eBay do it. Tip Seller not sending return label - The eBay Community What is the next option for returning an item from abroad ? When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. You can choose whether to accept returns if a buyer changes their mind about a purchase. Customer Service reps have a quota and will say anything to get you off the phone. Buying used phones requires a little bit of willingness to learn.". Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. I was sent the wrong DVD from the UK. Sunny Souls - Instagram Read our most popular questions and answers on how to handle return shipping for items you've sold. Returns Made Easy | USPS What happens if the buyer refuses to pay for return shipping? Copyright 1995-2023 eBay Inc. All Rights Reserved. Unless that 2nd item was damaged or not as described you would be wrong to do so. If youprefer, you can provide the buyer with another method of returning the item. Type a message to the buyer. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Now there is a message from the seller that they can't send a return shipping label. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. If you're not able to resolve things with the seller, you can ask us to help. I requested a return, and the seller agreed to this. A strong shipping strategy is key for a successful holiday. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Holiday shipping is now in full swing, check out these helpful shipping tips! See our Partial refund guidelines for more details. If you want return shipping to be insured, see our section on alternative return shipping options. You can return items in the following ways: To see which options are available for your return, go to Your Orders. it up from your address and we'll do it during your regular mail delivery. How to use your eBay earnings to purchase shipping labels. If the buyer paid, theyll need to contact the carrierinstead. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Archived post. You could always take your package to The UPS Store, but its easy to make a label online, too. When you choose the shipping method for your return, return fees are calculated. Welcome to the Returns board! By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Box it, label it, send it all from home. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. I have been waiting for a few days already for you to act. Youve got three options to get it to UPS: Copyright 1994- Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. If you want return shipping to be insured, see our section on alternative return shipping options. - edited I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Seems like he can just lie and never pay me back the money it cost me to return it. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Thanks, everyone. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. You are registered in the U.S. but say you are in Prague. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. If the seller wont cover the cost, let us know by asking eBay to step in. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Says he will only "refund upon receipt". Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. They told me to ship the item to an address they provided. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Lux918 on Instagram: "Hate to have to clarify the situation with this Obviously I don't trust him to give me the money back AFTER I ship it out. Since you are both in a transaction it is ok for you to give them your email address. 03-14-2018 Depending on the reason for return." I'd create a "paper" trail. Thanks for your advice,reallynicestamps. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Help for buyers and sellers. Bring it to the drop off location with the item you want to return. Return shipping costs when you use an . 4. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Archived post. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. What happens if the item is lost while it's being returned? Under Browsing history select 'Settings'. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. Cookie Notice eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Just print your own shipping label with postage and then schedule a Package Pickup. Before you can send an item back to the seller, youneed to start a return. How to Purchase a Return Shipping Label - Etsy Help Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Oh - missed that. What to do when seller can't send a return shipping label? "The seller can't send a return shipping label". You may also print a return shipping label to mail it to your customer. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. I started a return which the seller accepted but I got this message. When youre responsible for return shipping, you can choose from a number of options in the return request form. Select 'Every time I visit the webpage'. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). Chargebacks are not often heard about here from the buyer's perspective. My problem now is that there is no option to get eBayinvolved. Schedule a Pickup. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Select 'Internet Options'. If you dont ship the item back by that date, we may close your request and you will not receive a refund. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Return shipping labels don't include insurance. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. I am a busy person so i forgot to check one last time if it was reset. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Subtract one from the other; or. Here you can discuss returns with other members. But that is not something you need to share with eBay or with the seller. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. State in your message that you are both in Canada. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". Wrap items separately and use cushioning material. When I get a return as a seller on the items where "the . You dont need a special printer or self-adhesive labels when printing return shipping labels. You can return your package using a label from Your Orders. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. I request a return for an item which was accepted by the seller yesterday. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Is there a time-limit by which the DVD must be back with the seller ? The only time an automatic label can be provided by the seller or eBay is if both are in the US. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. When you use an eBay label, tracking is automatically included. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will.