Please wait at least 24 hours before making a claim - this will give our systems time to process . We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. If your trip takes a left turn, Allianz wants to put it right. 0000019484 00000 n
Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. They are also translated into the French and Dutch languages. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. Sometimes things go wrong and our trains are delayed or cancelled. Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. Travelling to Switzerland, with Eurostar included in the trip. 0000127886 00000 n
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Can I cancel and get a refund online? 0000222832 00000 n
Cancellation, Delay and Luggage Insurance. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. If you bought your policy at the same time as your EurostarTM ticket, 0000019960 00000 n
Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. 0000161434 00000 n
Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. ?,HR 0000170064 00000 n
Can I cancel and get a refund online? - Eurostar Help Centre Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. 29. To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. 0000134463 00000 n
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&_5[Z@F)InpkXuLsp$2JV]'fLksvg2q[w!hR>9"P9>G7_xzF}icM'iiw]wB.,=8{,K? Make sure you comply with the ticket gate closureand boarding time. This is the version of our website addressed to speakers of English in United Kingdom. You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. 0000237455 00000 n
2. Enter your details below to request an eVoucher or exchange your ticket. No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. Eurostar cancellation insurance - Eurostar - Tripadvisor Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). 0000148774 00000 n
What indeed isn't covered is repatriation back to the UK. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. The insurance only covers additional cost of any extra costs you may incur to . E-mail: Insurance@allianz . 0000214021 00000 n
12. insurance as shown on your insurance confirmation. 55. quoting reference EST 1000. 0800 170 7704 quoting EST 1000 (lines open 08.00 - 18.00 Monday to Friday). 0000203483 00000 n
Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. 60-119 minutes. If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000264963 00000 n
52. 23. This does not affect your statutory rights. This website is owned and operated by Eurostar International Limited. The promotional code cannot be applied to child fares. trailer
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Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. 25. Do not to attempt to modify the service in any way. Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. 0000220604 00000 n
For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. . Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Eurostar shall not be liable for any costs, claims, damages or loss occasioned by any failure, however caused, to fulfil the terms of this promotion. Requests for linking should be sent toinfo@eurostar.com. No alterations, refunds or exchanges will be permitted once the reservation has been accepted. ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. I recently purchased 2x tickets for my parents for a trip to Paris on the eurostar in January, costing around 120. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000171511 00000 n
Get reimbursed for lost, damaged or stolen bags. no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. Swords (ceremonial and real).Sword sticks & umbrellas containing a sword blade. 0000249769 00000 n
7. Thank you. 0000190408 00000 n
Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . www.freespirittravelinsurance.com If you purchased your insurance at the same time as your EurostarTM ticket you should call EurostarTM on 03432 186 186 otherwise you can call Allianz Assistance on 0371 200 2457. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. It's never good buying cancelation policy from the party who actually supplies your tickets. Your policy does not cover all possible events and expenses. 0000169712 00000 n
For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four (4) per train. 0000181663 00000 n
Coronavirus and Eurostar Services - Eurostar Help Centre If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. You cannot use the promotional code in conjunction with any other offer or promotional code. 11. 0000276772 00000 n
(iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. 0000207443 00000 n
Read on to find out how to exchange your ticket or claim compensation for the inconvenience caused. Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. You are free to book hotels, car-hire and other ancillary products separately. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. 0000175997 00000 n
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Please note that we are unable to give you any advice on whether this product is suitable for your needs. 0000179854 00000 n
However, third partiessuch as IT systems suppliers and commercial and marketing partners/loyalty programme partners may need to have access to the system from time to time. 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000121573 00000 n
Payment for tickets under the promotional code may only be made by Maestro, Delta or Visa debit card, or by American Express, Mastercard, (online only), Delta International or Visa credit cards. If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. You need a valid ticket to travel on Eurostar, 3. Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. TM. 0000151684 00000 n
You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000213126 00000 n
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27. In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. 0000248639 00000 n
See paragraph 25 of these conditions for more information. 0000248012 00000 n
If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion). Get a Cash refund. Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. Holiday cancellation insurance is included within travel insurance policies to help protect you if things don't go to plan leaving you unable to travel. Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000175271 00000 n
Be very careful with over insuring. Simply follow our easy to use on line quotation and sales tool. 0000127538 00000 n
Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. Before departure it is the dog owners responsibility to ensure that their dog has a valid Animal Health Certificate or EU pet passport; that the dogs vaccines are up-to-date before travel and that the name on the dogs ticket matches that found on the Animal Health certificate or EU pet passport. 0000246095 00000 n
Eurostar tickets are subject to availability, which may be limited. 19. 0000159392 00000 n
(i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. Eurostar: your rights if your train is delayed or cancelled - are you