For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Please do not forget to print them out prior to leaving home. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Important Customs information and shopping maps will be provided at the talk. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. In Australia, call us toll free at 1-800-260-639. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. In October 2021, I joined a restart cruise. Please contact us or your travel advisor for more information. We cannot process refunds on these cards. Guests will be asked to discard open beverages in plastic containers prior to boarding. Travelers checks may be cashed at Guest Services. Some reading there would be beneficial. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Instructions: Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. It is also your access card to your stateroom. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Both casual and dressy attire will be essential during your cruise. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. It also shows you how to correctly put on your lifejacket. Frequently Asked Cruise Questions - Know Before You Go Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Please note that this is a U.S. government regulation over which Holland America Line has no control. both aerobic and strength-training equipment. In todays era of heightened security, Holland America Line has implemented a no visitor policy. In addition, smoking is permitted on stateroom verandahs. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. For your convenience, foreign currency exchange services are available at Guest Services. of your seating request will be listed on your Cruise Contract. You may request seating time, table size and indicate with whom you wish to dine. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Our activities to protect the environment have not gone unnoticed. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. prior to debark. Experience Alaska Glacier Bay Experts If downloading or using off ship, your regular carrier rates may apply. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. A password will be selected by the parent/guardian of the child. This should be done well in advance of travel at a Customs office near your home. The final amount billed may take up to 24-hours following disembarkation. It has. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Manage your cruise with our free app! Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. You will be responsible for all costs you incur to join the vessel at the next port. Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Your seating assignment will be noted on your guest card upon boarding. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. . Requests will be confirmed or waitlisted at the time of booking. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. A luxurious dining experience in a room graced with fine art and antiques. For questions about your service or about billing, please contact your home network customer service. [ Back to Top] Azamara All guests should keep themselves advised of changes in government requirements. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. Any amount in excess of this allowance will be not be allowed onboard. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. will be located near the entrance to the pier area where you will be checking in your luggage. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. the vessel leaves. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Promotional credits are nonrefundable. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Holland America Line offers more sailings to Glacier Bay National Park than any other cruise line. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . in the bar, lounge or pool areas. Single Smoking Thread (Use for all smoking discussions on HAL) ) Tours purchased through Holland America Line are also backed by our Best Price Guarantee. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. As previously, in-cabin smoking is also not allowed. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Mobility Equipment: The safety of our guests and crew is our number one priority. No exceptions will be made. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Youth Staff cannot assist in the washroom in any way. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Shops On Board: A world-class shopping experience is just steps away. Holland America Line does not discriminate against persons on the basis of disability. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Then sail away for your romantic honeymoon! suits you. Have the post office hold your mail. Single Smoking Thread (Use for all smoking discussions on HAL) ) By Lyndihop, April 1, 2018 in Holland America Line Followers 19 1 2 3 4 5 6 Next Page 1 of 28 Lyndihop 864 May 11, 2001. All other questions and concerns regarding air arrangements should be directed to your travel advisor. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. All documentation and immunization requirements are established by government authorities and not by Holland America Line.