Now, nearly two decades after the company was founded, Ssense has become a destination for Gen Z and millennial consumers of designer clothing and footwear. Embossed leather is leather that has been stamped to achieve a distinctive pattern. The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. To find out more and learn how to opt out, please visit our and our It felt antithetical to the job of making sure product is sold. A 'Processing' status means that your order has not yet been shipped. How do you print labels? SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. As a subscriber, you have 10 gift articles to give each month. website and going to My Account. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. To simplify this process, your order indicates your agreement to authorize SSENSE to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment. I have been a loyal Ssense customer for over a year now. Read Customer Service Reviews of www.ssense.com - Trustpilot 4. Coming from a completely closed-off world to a place like Canada, experiencing the openness of its culture, has freed us up to see things differently, he said. The process is one of Ssenses most closely guarded secrets. Enter the Ssense tracking number below to track and trace your order. If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). SSENSE hiring Senior Manager of Application Development - LinkedIn Checking Your Order Status - SSENSE Thats horrible customer service. Its retail selection is a mix of luxury, streetwear, and avant-garde labels.. SSENSE Free Shipping Codes May 2023 - HotDeals.com How do you buy it? Checking Your Order Status - SSENSE Our Customer Care team is always available to answer any questions regarding measurements and fitting. Cotton, silk, leather and wool are examples of natural fabrics produced from materials derived from plants and/or animals. Size of the garment worn by the model, alongside their specific measurements. Powered by TrackingMore SSENSE | Complaints | Better Business Bureau Profile . It didnt exactly surprise us, Mr. Atallah said recently at Ssenses mammoth five-story retail store in the touristy Old Port neighborhood of Montreal. That was in addition to handling customer service, warehouse picking and packing, he said of his workload during the companys early first years. It was really quite special when they came to me, Ms. Serre said. A size conversion chart to help convert international sizes. Ssenses chief operating officer since its founding, Bassel described the first years as being defined by a sense of tinkering., It was about being curious and solving problems, he said. SSENSE customer care is impossible to get a hold of, I've called for a week now and it says the lines are closed. Conveniently place orders; all billing and shipping information is saved. Our chat agents are available 24 hours a day, 7 days a week. Once your order has been placed, we will confirm receipt of your order by sending acknowledgment to the e-mail address provided at checkout. Mr. Hu was taken aback. You can also contact us by email at customercare@ssense.com or by chat. Ssense says it will bring in more than $750 million in revenue this year, though that number could not be independently verified, and, until now, has never taken on significant outside investment. Having discovered that high margins could be made selling designer brands like Diesel, Mr. Atallah asked his father for a small loan and enlisted his two brothers to join the operation. Geographically speaking, it does in a sense. Update: I finally received my refund after many phone calls and messages with them. If the issue persists, contact our Customer Care team. And although Mr. Atallah, 39, a Palestinian-born immigrant who grew up in Damascus, prefers not to be the face of his company, he has quietly become one of the most influential figures in the fashion industry. Suede is a leather that has a soft napped surface. What is the phone number for Ssense customer service? Dozens of companies are competing for luxury goods spending online, a fast-growing market that has tripled in size over the last five years, to about $23.5 billion in 2017, according to global consultancy Bain & Company. For a limited time, eligible customers in the United States will have the option of paying with PayPal Credit (click, to view the Pay Pal Credit terms and conditions), to view the Klarna terms and conditions and, For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click, and select the country applicable to view the Klarna terms and conditions and proceed the same, All personal information shared with SSENSE when placing an order is handled in accordance to our privacy policy available. For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click here and select the country applicable to view the Klarna terms and conditions and proceed the same here to view the Klarnas FAQ). Ssense is also experimenting with new categories. SSENSE: Saint-Laurent: Order Fulfillment Agent (Customer Experience) - Mandarin/English: SSENSE: Montreal: Order Fulfillment Agent (Customer Experience) - English/French: SSENSE: Montreal: Associate Talent Acquisition Partner: SSENSE: Montreal: SSENSE Montral - Spcialiste de l'inventaire: SSENSE: Montreal: Coordonnateur de marchandise . You can also contact us by email at customercare@ssense.com or by chat. Current and former employees said the company resembles a tech firm more than a purveyor of cool clothing, where each decision must be bolstered by numbers. Creating an account provides you with the ability to: Once your order has been placed an order confirmation will be sent to the email address provided at checkout. 1 If you ever need to change the order status from php here is how to do it. If you are an SSENSE account holder, you can obtain your return authorization from the Order History page. Common reasons that your package might be on HOLD include: 1. It was a bit narrow-minded, he said. Your method of payment has been approved and your order will be packed and prepared for shipment shortly. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ssense certainly has some catching up to do. The brand has a solid Instagram presence with 883k followers and has been featured in media including Medium, Canada NewsWire, CTV News, and Flare. Fill out the contact form and send us your request. SSENSE on Twitter: "@DELETEME00 yes, if you have an order number . You can either create an account or proceed using our guest checkout. And hes able to make very bold decisions because he requires data and actual intel to prove his hunches.. Just enter the tracking number and check the order status details and delivery status information. SSENSE has a consumer rating of 3.29 starsfrom 1,063 reviews indicating that most customers are generally satisfied with their purchases. Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped. Alternatively, you can contact our. The order confirmation acts as an invoice and includes your order number and all relevant details.If youve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications.Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer. Privacy Policy. To find out more, please visit our Privacy Policy. For dried stains, rub with a kneaded eraser or emery board. If the issue persists, contact our Customer Care team. Your authorization permits the carrier/customs broker to file on your behalf: (i) an administrative entry under section 321 of the Tariff Act of 1930, if eligible (see below); (ii) an informal entry pursuant to section 143.21 of the Customs Regulations, if eligible; or (iii)the formal entry for any order that is over $2,500, or otherwise requires formal entry. This is why shipments do not include a return slip inside the box. Please call us for immediate answers to questions regarding orders and shipping. After experiencing what Mr. Atallah called a 10 to 20 percent increase in demand during the pandemic in 2020, the retailer introduced a new home and lifestyle vertical, Everything Else. "@DELETEME00 yes, if you have an order number & confirmation email, you should be fine. . SSENSE does not process direct exchanges. How do you describe products? Im pretty sure the customers there hated me.. Discount type. The Hold weekly one-on-ones, conduct performance reviews, analyse individual KPIs and assess promotion readiness to help each team member evolve in their roles . My first order on drop day on received but the later orders have already arrived, it's like they worked backwards on shipping. Young Chinese consumers are looking not just for cool products but also guidance on how to style them, to show them some attitude, Ms. Cheung said. The valuation figure is the closest thing resembling a boast about Ssenses success to date, and it places it among the ranks of e-commerce conglomerates like YOOX Net-a-Porter Group and Farfetch, though both of those companies are publicly traded. SSENSE (@ssense) Official | TikTok If they still refuse to issue a refund, then go ahead with the chargeback. Ssense said that its most immediate use for that investment was filling more than 400 new jobs within the next year. Company Description. Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Our chat agents are available 24 hours a day, 7 days a week. For added assurance, every order that SSENSE ships undergoes a thorough quality check. website, where you can view order and delivery status details. The SSENSE app makes mobile shopping easy with an infinite scroll of the latest in luxury designer products, hyper-personalized fashion and lifestyle recommendations, intuitive search filters, seamless checkout, and many other new features. Unfortunately, sometimes inaccuracies and errors may occur that affect your order. Ssense never explained its logic behind the acquisition, though it did discover a highly vocal community of Polyvore users who were enraged by the sudden disappearance of their platform. ssen.se/TikTok. Indicated below are general care instructions according to fabric. SSENSE does not process direct exchanges. MONTREAL In June, when Rami Atallah, the chief executive of Ssense, learned that the online retailer he founded had received an investment that valued the company at $4.1 billion, he kept his cool. A size conversion chart to help with international sizes. I didnt think it was logical at the time, said Mr. Hu, who went on to become the global design director at Nike and is now a freelance designer. SSENSE Return Policy DecodedDoes Your Item Qualify? - DoNotPay Like: How do you Photoshop? Modal. After his father, a steel importer, relocated the family to Montreal, Mr. Atallah went on to study computer science at Polytechnique Montreal university, where he first realized the potential of selling clothes online. MORE+ Feb 23, 2023 Get Code 15 Free Shipping Buy $110 Or More On Ssense And Receive Free Shipping 0 Hypes. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our. You cannot place or fulfill material stock requests for items with a Hold status, nor can these items be used in planning, replenishment, production, purchase order, or . SSENSE Coupons May 2023 - USA TODAY Coupons In this case, you and SSENSE will not be bound by your original order and, unless you and SSENSE agree otherwise, your order will be cancelled, with any payment you made for your ordered goods refunded, and there will be no contract resulting from your order. 4. From this point on, you will be able to see your packages progress as it makes its way to you. You should tell them that unless they refund you ASAP, you will initiate a chargeback and see if that will light a fire under their pants. Do not wring, squeeze, or twist, Lay flat to dry, away from direct heat or sunlight, Machine wash in mesh washing bag in cold water, gentle wash cycle, Tumble dry on low setting, remove when slightly damp to reduce wrinkling, Machine wash in cold water, according to cycle on garment label, Tumble dry on low setting, adding a dryer sheet will greatly reduce static, Do not dry clean or expose to heat for extended periods of time, Machine wash inside out in warm water, permanent press cycle, Hand wash in cold water.