We're not really checking your email address - it's how you type it that matters. I have previously registered an offer via another channel but I don't see the record in the "Registered" section under "Favourites". Why is my physical Security Device not working anymore? Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide. 2. For all other cardholders, RewardCash is valid for up to two years. If it hasn't been verified yet, you'll see a message asking you to verify your account. There are a variety of RewardCash programmes through which you can redeem your rewards. Important: please make sure the date and time on your mobile device is set automatically. Figure 6: SecureMail Verification email with account activation link 6. Samsung Pay is customized for every region for the best customer experience. Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. For added security, you'll have to set a 6-digit PIN during the activation process and this PIN will be required to unlock your Security Device before you can use it. No to use Verified by Visa/ Mastercard ID Check you just need a device you can use to make an online purchase (e.g. The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. devices running Android 4.4 (KitKat?) If the phone is not compatible, you will not be able to download Google Pay; HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. We will re-link your existing octopus card to the replacement card for the Automatic Add-Value Service(AAVS). Step 2: Select the appropriate option: All you need to do is make sure HSBC have your up-to-date contact details. No, you can only have either a physical Security Device or the Mobile Secure Key. How do I set my HSBC credit card as the default card for Samsung Pay? All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. There is not a "default" card setting in Samsung Pay. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. With respect to that card, you will not be able to use any of the "Pay with RC" functions on Reward+. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. Credit Card Help | Credit card Questions - HSBC HK You can see the full details of how this fee is calculated in our guide to general banking tariffs. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? You'll need to contact our call centre and have it re-activated. No, you cannot cancel the document upload while it is in progress. Howdo Iapplytomake an early repaymentonthe total outstanding amountof myCash Instalment Plan? Can additional cardholders apply for Google Pay? However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number. New Zealand National Clearing Code (NCC) API Lookup. Can I request a replacement? How can I register or update my mobile number? How do I generate the transaction verification code? With this verification certificate in place, you can instantly know you're on a genuine HSBC website. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. How do I register or update my mobile number from overseas? No we'll simply send a one-time passcode to you by text message if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Find out more about how you can start using the Mobile Secure Key. . I already set up my Mobile Secure Key on 3 mobile devices. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. When you make a purchase online, we may send a one-time passcode to the mobile number HSBC hold for you so it's important you let us know if it changes. You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. Yes, you can use this service to submit the supporting document(s) even if you have applied for a credit card or personal loan through an HSBC branch or call centre. If you own a Discover card, the three-digit CVD code will appear on the back of your card on the far right-hand side of your signature. You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". You are advised to bring your HSBC plastic card with you for travel in case Apple Pay is not accepted. These changes are part of an industry-wide security improvements to make online purchases safer. Your Apple Pay will be cancelled together with the plastic card. After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. The Hang Seng bank code is 024. Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. Cross-border notice. I forgot my application reference number, can I still upload the document? U.S. persons should consult a tax adviser for more information. Then click Continue. If you mistyped the HKID or passport number, please resubmit the document once again with the correct HKID and passport number. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. Yes, you can add your card to your compatible device to use Google Pay. Can I opt out of using the Verification Code for Online Transaction service? So please make sure the mobile number you've registered with us is valid and current. Mail it to: Card Centre, 8/F HSBC Centre, Tower 2 & 3, No. Yes, you can use Google Pay overseas in the stores with Visa payWave or MasterCard contactless payment terminals. Contactless payment is easy and convenient to use. If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. If you are HSBC Internet Banking users, you can view the eStatement via online. The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. It may have been declined for security reasons, in which case you'll need to make the transaction again. What you need to do is simply logon to Reward+ with your current PIB log on details and you can then pay a statement or transaction with RewardCash anytime, anywhere. The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. 6. Review and confirm your transfer details. If I dont use Mobile Secure Key, can I still use online and mobile banking? do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. Apple Pay transactions are treated the same as the other credit card transactions and thus you can earn $1 RewardCash for every HKD250 you spend on Apple Pay. When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile . What is AVS Check? Address Verification Service Meaning & More - Signifyd Log on to HSBC Malaysia Mobile Banking app on another device. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. How would the Bank charge me? How do I register for the Verification Code for Online Transaction service? No, you won't need to enter your PIN for making purchase transactionsifyour credit cardwasissued to you by us in Hong Kong. Why do I need to use verification codes for my online transactions? As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. The digital card is stored and protected in Secure Environment using Samsung Knox technology. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. Which devices are compatible with Google Pay? Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. 5. If you are an existing HSBC customer with payroll account in HSBC and hold a HK Permanent ID Card, NO supporting document is required. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? Fraudsters might impersonate us and send you messages, asking you to provide sensitive personal information or click on a link. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. Can I receive a verification code when I am overseas? Mobile Secure Key - HSBC MY - HSBC Bank Malaysia Press and hold the green button to turn on your new Security Device. Your physical card details are not stored by Samsung Pay. Download the latest HSBC Malaysia Mobile Banking app and follow the screen walk-through. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. HSBC will not charge you additional for using Samsung Pay. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. Go to 'My banking' and select 'My accounts Personal details'. Scan your HSBC credit card information, or enter the details manually. Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. You can also make in-app purchases in app where Apple Pay is provided as a payment option. Transfers are confidential and automatically protected using SSL data encryption. Connect your paired phone to Gear via Bluetooth if it is not already connected. As of 30 July 2021, you can use only one device for your Mobile Secure Key. To request a Security Device or further assistance, please contact us. List of acceptable address verification: Rates bill (valid for current year) Utility bill - including satellite TV or landline phone (dated within last four months) Credit card bill/statement from non-HSBC or HSBC Group companies (dated within the last four months) If you have registered for a particular fund, you can also check its yield and price data. If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. Tap on "Add Card" shown on the screen to register your card. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. If you're using a mainland China or overseas number, please provide the country/region code. For security purposes, we may ask you to enter a verification code to confirm your identity. Once you reach the Additional security step, generate the. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. The one-time passcode is only for use with Verified by Visa and you should never share it within anyone, even bank staff. Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Will I be charged anything extra if I use my card overseas? If prompted, please follow on-screen instruction to receive and enter the verification code. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. Find out more. Can I keep using Samsung Pay if I cancel my linked HSBC plastic card? What happens when I change my device to a new model? We always round down the RewardCash amount so that it equals to or is always less than the outstanding statement balance or the transaction amount. Please ensure that you remove your card(s) from any device before selling, repairing, or disposing of them. I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. Unfortunately, we can't accept a tenancy agreement online. When you add a card to Samsung Pay, a device specific digital card is allocated by Card Network through tokenization represents your physical card. How are credit card finance charges and late charges calculated? Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. You may arrange the payment via the following channels/ methods/ payment time. Have questions about Mobile Secure Key? With "HSBC" displayed on the Security Device screen, press the yellow button until entry screen appears. Take clear pictures of your ID documents and upload them. You can choose to make early repayment, however, the total amount of outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. utility bill/ electricity bill/ bank statement. Bring the correct documents to your local HSBC branch. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. The Mobile Secure Key ensures only you can access your accounts. You'll no longer need to contact our call centre to complete the password reset journey. Apple Pay is currently available on the following devices, with the latestiOSorWatchOS: In app and in store iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, and iPhone SE; In store Apple Watch when paired with an iPhone 5 or later model; In app iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3. If you're abroad and using an overseas telecommunication service provider, you may not receive international SMSes if your provider does not support it. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. Confirm your PIN by re-entering it when prompted. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. Google Pay can only work on device which is not rooted. No, once you switch to the Mobile Secure Key, your physical Security Device is deactivated and you cannot use it. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. If you have registered your card in Google account, your device will prompt you to input the cards security code to add that card directly from Google account. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. There will be no limit for transactions conducted using Magnetic Secure Transmission (MST) technology. Does that mean I need to register twice? Once the account is activated your message will be displayed in your web browser window. Will I be charged for using the Verification Code for Online Transaction service? For transactions that cannot be accepted by Apple Pay, please use your HSBC plastic card. If you need any help using one-time passcodes, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Launch the Samsung Pay App. The changes to online card payments are being introduced due to new Payment Services Regulations. You can also update us at any HSBC branch, or call us on the numbers below: You can do this viaPersonal Internet Banking. We have introduced extra security to do a 'double check', known as 2 factor authentication, to make sure it's you making the payment.