I had three pairs that I wanted to exchange. Browse glasses, sunglasses and contact lenses from Visionworks. This did not happen as of this morning a week later insurance company has received nothing. Allen H & Jill Y. Asked me to call corporate line. This place (Latham NY office) is so slow. I find this behavior unacceptable. Waiting in any sort of line is dreadful, which is why we can also help you schedule a DMV appointment from the comfort of your home. I have been a customer here for along time, but not sure what has happened! I want a refund and also for them to remove the billing to my insurance so I can go elsewhere and have an exam. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. Are you tired of dealing with companies and requesting refunds on your own? What could go wrong???? When I called them they directed me back to the store and said they cannot do more. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Its taxing. How do i get acopy of my last visit and the bill? How Long Does The Visionworks Refund Last? The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. No explanation - no eyeglasses. The returned pair of glasses must be in new and original condition. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. Currently, they do not offer a way to track your return or refund process. Was told to try them and if they didnt work to call and let them know that they would set up a time to come back. I was then, redirected back to ************ City location by the person from the Woodmore location. Office was locked until 10:15. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. The guidelines for returns differ significantly among companies and product categories. After I was traded off from inexperienced employee to the next. Is this what the medical/vision facilities have come to. I was told they would have to be order and would be there in a couple weeks. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." It even worse I can not get an answer as to why I do not have them. Frame finder: I am constantly bounced around from one recording to the next. We value your privacy. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. If you dont have it with you, you can still return the product. I returned back to office with no further assistance provided. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. So, why hasn't someone tried to call again? Visionworks does not state on their website how to go about making a return. I got new glasses last week and the frames are too tight and they basically said oh well too bad. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. I have yet to receive my sunglasses as of Dec 30th. Wow! We also ensure all reviews are published without moderation. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. Note that complaint text that is displayed might not represent all complaints filed with BBB. Took another 20 min to get that done. I also confirmed this prior to my appointment with Vision Works by completing admission forms. America's Best offers a 30-day return policy for glasses as long as you have your original receipt. I returned after 3 days - wrong prescription - told it was my fault. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. I bought two pairs of glasses, buy one, get one free. Including ours. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch Yes Visionworks puts customer satisfaction first. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. Visionworks sales |60% Off | May 2023 - Coupert BBB Business Profiles may not be reproduced for sales or promotional purposes. Enjoy reading our tips and recommendations. If I could give a zero star I would. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. Do you accept Medicaid/Medicare? DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp Went to the Bensalem PA store today for readers. Why am I being punished? For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . Its location on this page may change next time you visit. You have 100 days from the date of purchase to return the product for a refund. He was great!I totally had a good experience and would recommend them!! I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. Consumers can upload a picture and start trying on frames. They like their customers. Required fields are marked *. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account Read full return policy. If your package has been damaged in transit, please contact us immediately. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All returned items must be in new and unused condition with original tags and labels attached. Care taken to fit frames and lenses correctly. But if you order progressive. We had attempted, but were not able to reach ********* by phone previously. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. Amazon.com: VisionWorks - Rear Observation and Backup Camera System The staff and front desk crew were friendly but *************************** was as cruel as it gets. Alluding that this nonsense is all my fault. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. Thank you, you have successfully subscribed to our newsletter! That an email would be sent to keep track of order. All of the stores sell frames, lenses, sunglasses, and accessories. Before jumping on to the sue them boat, exhaust all your other options first. The quality of visionworks products is terrible! When the glasses came in they were not the glasses I ordered. Everyone was friendly. I am so glad they have a structure you can go to. Customer Service | Visionworks Your email address will not be published. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. This was extremely inconvenient and negligent toward the Customer. Visionworks Return Policy [2023] Return Policy Guide Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. Copyright 2023 Consumers Unified LLC. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. Get buying tips about Glasses Online delivered to your inbox. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. How easy is it to get a hold of customer service at visionworks? Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. Your glasses must not be broken or damaged to qualify. Complaints Contacts. Our content is intended to be used for general information purposes only. Reactivate now Unfortunately the exact frame and color was not available. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. VISIONWORKS - 46 Reviews - 169 Jennifer Rd, Annapolis, MD - Yelp Request that a customer service representative begins the return request procedure. The 2 weeks came and went, I never heard anything, so I called after 3 weeks. Returning goods in-store is the most convenient option whenever you need to return a purchase. A Rundown of the Visionworks Return Policy - DoNotPay My VSP referred me to ***********************************************************************************, who would accept my coverage. Not only did the measure and then make my glasses incorrectly. Ordered two pair on Dec.22. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. Dr. Bassett is great. I used insurance and paid ~$65 out of pocket. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. I contacted ************ City location; they did honor the guarantee, but only for one pair of the glasses. I actually had left America's Best. With a bunch of children that should be working at a movie theatre. Find a staff member and request a return. No Visionwork currently does not have any international shipping policies in place. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! Returns made to Visionworks will only be accepted in its original form, in like-new condition. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. I ordered two pair of glasses. Visionworks : r/optometry - Reddit The customer service is terrible and there is no standardized system for tracking orders. I have tried to visit this store 3 times. The appointment was confirmed. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. Specialties: Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. The Visionworks return policy also states that if you bought your items on the website or at one of the retail stores, you have a Money-Back Satisfaction Guarantee. I thought the price was good and hope I will be pleased with the glasses. Yes, Visionworks has an exchange policy for its clients. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. My 2 pairs of glasses are beyond the due date with no current information on where they are or when they'll be delivered. Here are 8 tips for writing great reviews. First they totally ruined up my appointment. Frames and lenses purchased in a store have a 60-day . The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Visionworks aims to ship glasses in 10 days; shipping can take between 1-5 days. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. Or the style didnt end up suiting you like you thought. Ordered a pair of glasses online and they never arrived. 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. Rating: ZERO! If you returned your glasses did you just go back in and pick new frames and do the whole process again? Can you provide a copy of my prescription? Too many eye doctors out there to stay and be treated that badly! They even went as far as falsifying the response to the better business bureau. The glasses didn't even ship to either Visionworks store. I am furious. Return shipping Shipping charges are non-refundable. Influence-free. I asked if I could upgrade the glasses and was denied. Once we have received the item (s) we will provide you with a refund. Thank you visionworks. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. How to Write a Return Policy: Step-by-Step Guide - Termly Make sure the item hasnt been used or isnt damaged. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on 2023 Trustpilot, Inc. All rights reserved. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. I enjoyed myself today and that's how it should be. I know visionworks has a 100 day return policy. Has anyone returned their glasses? In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . All glasses are under warranty for the first year, which covers manufacturer defects . To go ahead and cancel the appointment I didn't have because I was done with Visionworks. Visionworks. I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face. Quality of service from sales help. I asked, how can a person have an eye exam over the phone? When you decide to return your glasses to Visionworks, the company might: In case you want an exchange, the pair of glasses you select must be of equal or lower value than the original pair. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! For more information, please see our BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. I am told there is not. I am now being told my glasses will be available on June 14. It appears Visionworks is not a good and reliable business since the recent reviews are all bad.