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\n<\/p><\/div>"}. Have a phone you love? https://www.verizon.com/support/trade-in-program-faqs/. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? How can I get a copy the contract I signed and agreed on? Extend your session by clicking OK below. Trade-In kits not recieved FOUR times - finally I - Page 3 PayPal credit within 2 weeks of receiving your device. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. If so,. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Visit our Activate your mobile device FAQs for more information. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. I have spent hours on the phone and chat trying to solve problem, to no avail. Don't use Verizon trade in program if you purchased phone from - Reddit Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. Please sign in again to continue. I paid for my own shipping envelopes. The final solution was submitting a claim to the FCC. Here's how to find your device ID. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I am exhausted and frustrated. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Downdetector only reports an incident when the number of problem reports is significantly higher than . upgrade. your phone, and receive cash. Your Device ID and IMEI are listed under the Device Information section. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. New comments cannot be posted and votes cannot be cast. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. This was just one of my many, many issues. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. That's what my trade in status said on the app. By signing up you are agreeing to receive emails according to our privacy policy. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Final payout can vary depending on what shape the phone is in. Find instructions for clearing your specific mobile device on our Device Support Overview pages. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Scan this QR code to download the app now. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. I encourage others who experience similar problems to do the same. Does Verizon trade-in cracked screens? If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. This is not an isolated problem based on the number of people saying they had the same thing happen. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. The other day, I noticed, they appraised my phone for $142. You can put it toward a tableteven a smartwatch. Go to My Devices in My Verizon. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. Almost anything Verizon sells. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Hi! Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. We would like to take a closer look into your concern. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. I've never owned a S5 and definitely sent a S9. So I wanna know if anyone else actually got their credit? Great deal right? Get up to $500 when you. Due to inactivity, your session will end in approximately 2 minutes. SO I'm confident there's a huge under-reporting bias going on here. If you chose to bring your trade-in to a Verizon store*, use our. Note that I have all this documented in a chat. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Depends on the situation. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. I think I'll take under advisement contacting the BBB and FCC. Archived post. Hello! To get your device to us, you can either: Need to change your trade-in method? Verizon trade in issues? : r/verizon - Reddit The other day, I noticed, they appraised my phone for $142. I feel verizon lied. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade.