Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Can I manage my Clipper account and pay my transit fares with my phone? You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Clipper card pending passes cash value : r/AskSF - reddit When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Why wasnt I notified this would happen? You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. How do I add value to a Clipper card on my phone? While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Once you do that, it will show up in your account. And, to get it back, its an hour on hold, and three to five business days.. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Both discount and regular Clipper cards can be ordered and managed online. Your mobile wallet will display purchase options for your selected Clipper card. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. For more information, please see our Seattle-Victoria fast ferry schedule. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Had to call a couple of weeks ago, and got a live person really quickly. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. The card reader at Caltrain stations. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Use your Clipper card on all Bay Area transit systems, including Muni. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Fares | SFMTA Log in to your account to add a Backup Payment method. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. There's no need to open an app. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Yes. The exception is BART HVD, which will be available the following day. How does Auto-Reload work with monthly passes? Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Add Clipper to your phone before you take-off! If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Indeed! Picking up your value means loading the value on your card after youve placed an online or phone order. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Getting Started. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Key Clipper information translated to Spanish. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Proof of payment is required. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Skip the side navigation menu and go to the main content. Check out the r . At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . What should I do if my card is lost or stolen? See full menu. Thank you! Bicycles are stored on the outside deck subject to the elements. TDD/TTY: 711 or 800.735.2929. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Once you hear a single beep that means youve paid your fare and are good to go! Q&A: Highway 101 express lanes opened Friday. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. This page includes how to tag, card issues, and visitor info. Economy Panoramic Upgraded window seats in Economy Class. I set up Auto-Reload, but its not showing up in my online account. We do allow walk-up day-of guests to purchase tickets if space allows. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Clipper cards pending pass? : r/Bart - reddit.com You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. We will send an email to confirm that you have updated information in your account. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Set up is easy and can be done on the spot or in advance while you are at home. There's no need to open an app. You can use cash value on all transit systems that accept Clipper. Find your card and select Manage Auto-Reload from the More Options menu. New to Clipper? After we collect payment, we will send you an email confirming this. Complete the form below and a dedicated account manager will be in touch. Pay With Discounts; Where to Use; Follow. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. How do I pick up the value on my clipper card? : AskSF - reddit Learn more about Clipper on your phone. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. The terminal is located on Alaskan Way at Pier 69. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Check Clipper News for holiday or modified hours. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. City Coach. In person at the AC Transit Customer Service Center. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. School attendance clipped by new transit passes - Oakland North 2,123 Reviews. EMAIL US. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Open the Clipper app and select the card you want to set up for Auto-Reload. We will send an email to confirm that you have updated information in your account. So if your primary funding source is declined, your order will be charged to your backup card. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Select Clipper card and follow the instructions to add a card and load value. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Yes. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Youth 5-18 years old get 50% off with a youth Clipper card. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Please visit theGovernment of Canadas websitefor more information. Hotel Package: Non-refundable within 4 days of travel date. To find the cost of a particular BART trip, use the BART Fare Calculator. Get the Clipper app. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Getting Started. For iPhones, theantenna is in the top third of the phone. PDF Clipper Cancellation Form Cash value and transit passes are not interchangeable. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. No, transit agency ticket offices cannot load value to mobile phones at this time. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. No. Privacy Policy. Transit Agency Tips. Yes. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Select Clipper card and follow the instructions to add a card and load value. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Credit card charges are processed immediately. As others have said, it's RFID interference with other cards that's likely the problem. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Log in to your Clipper account. Check out our sample Victoria Clipper V gift shop menu. Yes, there is. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. We notify customers 30 and 60 days before the expiration date of their payment card on file. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. . You can also modify your booked seats at anytime by visiting our seat selection portal.