Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. Find information on travel requirements and more. I had a chat interview for my first processing. The process took 4 weeks. I also look forward to a career change with a diversity of roles each day.". Can you talk about a time when you worked effectively with others as part of a team? Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Dates shown above are approximate. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Adding an example will make your response more memorable and meaningful to the interviewer. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. "I would not have any issues with the dress policies that you have in place for your staff. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Emotionally intelligent? Use your points for flights, upgrades, hotels, or car hire. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number I applied online. Looking for some holiday inspiration? My current employer is required to run a criminal background check on our staff every two years. If a coworker was being unsafe, would you talk to them about it? I applied online. Tried to book the same flights online and it said "flight full". I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. I applied online. Great! ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. Request wheelchair assistance. Meeting as a Group. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. The key point here is to be active in the group and show the assessor you are able to work within the group. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. why do you want to be a customer services? I interviewed at Qantas (Melbourne) in June 2017. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Discover our Australian domestic and international network, airline partners and oneworld. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". The minimum age requirement is 18 years. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . During that one-on-one meeting, did your coworker explain their perspective? Note that we are not considering additions to our list of Panel Suppliers. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . There was about a month or two wait between each step. The process took 2 weeks. Establish customer relationships and follow up with customers, as needed. Were you the best cleaner on the team? Report this . Sort by: relevance - date. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. customer service agent qantas jobs - Indeed Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. The more details, the better! 15 Qantas Customer Service Agent interview questions and 11 interview reviews. When you call this number, you'll be connected with a customer . Quick Apply. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn I know it is important to try and relate to them in a very personable way to help make their day better. Travel and partner special offers available exclusively for our members. First, you need to click here. Are you good at math? Is was good kit much to expect and they want you to answer must research. Therefore, any date prior to 2019 might not be accurate. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. You can track your Qantas Points, shop and more. Will you cover the medical costs. Qantas hires headhunters to find Joyce replacement I was in a panic. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. The process took 2 months. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Makes sense! As a leading provider of air travel, safety and security is paramount to us. Get hired today! Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 If you've already created your profile, you can sign in and access your application and personal information to . What are you most excited about when it comes to the role? Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. great experience, I applied online. The first part is an online interview. I got 5 questions based on my CV and resume. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Some of these questions were timed. Firstly it was a one on one interview. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. I think they were two to three minutes each. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. I interviewed at Qantas (Sydney, NS). Step 2; Invited to do an automated questionnaire. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Book 10 or more passengers travelling to the same destination. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Great! I applied the position online, and it took one month to process. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Short seminar followed by a one on one interview. why did you leave your previous job and why do you want to work with Qantas Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. The recruitment process varies from role to role, but the general process is outlined below. Aww crap I was in a panic. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Book 10 or more passengers travelling to the same destination. I found it daunting as you are receiving no feedback. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles.