Is Your Wireless Mouse Not Working? Try These Fixes - Tech News Today To continue this discussion, please ask a new question. "My response frustrated you because you were under the cosh" is incorrect. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Thank you. Thanks Gregg. If there's a NinjaRMM rep here, give us the situation if you would. I have a system with me which has dual boot os installed. For more information, please see our The file transfer function is invoked from within a session. Therefore, your recommendation of "Cant you just use VNC or something similar?" It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. thanks! In this article, we've seen how to get set up with Splashtop SOS. (Mine shows disabled if I use the function key to disable it- surprise..:)) @phlyx This is a common problem is being solved. Wait for Windows to detect the mouse again once the installation is complete. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Most often, users will receive a black screen upon opening the app. '"Oh, I understood that completely when I first read it. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Change). Lord that was bloody annoying ! Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. You just don't get it. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. it take THREE detailed emails to get to this resolution when as you noted, this (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Keyboard not working - Splashtop Business - Support Sometimes an error message will appear, and sometimes it won't. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. How to Fix "Windows Automatic Repair Not Working" - MiniTool Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. If My mouse is not working in Splashtop on iOS. - Swiftpoint Support Right-click the Taskbar, select Task Manager, and head to the Start-up tab. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Any help welcome please before we get onto Splashtop support? Hope this helps. If you click to open the toolbar, there will be a number of options available to you. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Seem like what you have Go to your Splashtop web consoleto manage your account. And for this you can use Flexihub software. Holding down a click is like holding your finger down on the device screen. I see that type of response, but I don't reply to them because they are not in my post thread. Choose your primary button from the drop-down. See Software Compare Both. If any readers can provide advice for Mac please leave a comment! I realized I messed up when I went to rejoin the domain and our Is there a solution for the Mac users with the same problem? You can do this by disconnecting the mouse from the USB port and plugging it back in. By continuing to use this site, you agree to our cookie policy. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. "Exchange crashes on install" can you use kerio? Download Adobe Acrobat PDF reader if it isnt already installed on the machine. This topic has been locked by an administrator and is no longer open for commenting. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Your mouse should now be connected! It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. thanks for leaving the comment. Step 1. Geez, you may as well have recommended trying to open Excel without issue. Mouse Lagging and Beeping Sound Why is my mouse cursor not aligned with the remote computer? That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Can Splashtop be Used to Surveillance Remote Workers? Q&A AnyViewer is a safe and reliable remote access software for Windows. Users can even execute this via a remote session while connected with Splashtop. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Search apps & features in the start menu and open it. ", you agree to it. Any way to make it not dissappear. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Thanks. Use a Mouse to Control Remote Desktop From iPad & iPhone - Splashtop Inc. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. If so, change the cursor movement in Excel so it's set up properly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At that point, I knew I was in for a long week. Yes No AM ambercalm Replied on October 4, 2016 2. 7 Ways to Fix Chrome Remote Desktop Stuck on Starting I will work with our team actively to help resolve if the issue persists. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. OMG! It's a two part server/workstation software enabling for remote USB and found it here: I'm excited to be here, and hope to be able to contribute. Splashtop - Datto Limitations of the "Lock keyboard and mouse" feature Troubleshoot problems with your Microsoft mouse or keyboard Most often, users will receive a black screen upon opening the app. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. QED. If so, you may need to enable an HID emulator. If youre already familiar with the iOS interface, then this should be very easy to pick up. "Exchange isn't receiving emails" can you use kerio to see if that receives email? They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Now hopefully you understand why i said "can you use VNC?". Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. Seem like what you have done in the video is exactly as described. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. LOTS of people here use Splashtop. Sometimes an error message will appear, and sometimes it wont. mouse click not working on desktop but works on task bar and Thanks. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. How to Use an iPad as a Second Monitor for Windows/Mac With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Today I finally had time to google wtf made the cursor disappear. This topic has been locked by an administrator and is no longer open for commenting. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? (LogOut/ Your remote access session is complete! Why the BIG DEAL you made out of it? Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Please note: This may reposition your desktop icons. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. but that didnt help. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Troubleshooting - Splashtop Business - Support If this still doesnt work, try running an older version of the app. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. 4. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. I found this post while researching how other people have fixed the problem. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Right-click on entry for the mouse you're troubleshooting. A relatively new entry into the crowded genre is Splashtop Remote Desktop . If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. GUEST or HOST! Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? As long as you do NOT log into the Windows You were WRONG. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Connect to the target computer. So glad I googled this and found your answer, its been so annoying! Select Google Chrome and click Uninstall. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool How to resolve Splashtop not working issues: A troubleshooting guide 2023 Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Did you seriously think I was unaware that other remote support tools exist? Thanks a lot There were many other solutions on net, but yours was perfect. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Reinstall Google Chrome. Experiencing slow screen refresh on Windows? - Splashtop Inc. NinjaRMM remote access services not working (TeamViewer, SplashTop At least that almost makes it possible to use the system. 4. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Best Apps To Control Windows Pc With Android And Iphone In 2022 Step 3. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. I decided to let MS install the 22H2 build. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Chief Technology Officer at OnePlace Solutions. Its possible to use Splashtop and RDP together, but as you Remote Mouse Free. THAT is why your response frustrated me.Gregg. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. The Splashtop onscreen prompts show the 3 steps. Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working Mouse pointer does not change to resize or hyperlink when hovering Look for the "+" SOS icon when you start the app and tap it. or I've also had a blue remote screen, but can see the mouse moving. Go back and read what I posted about the Exchange scenario. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Step 1: Power off your PC by holding the power button. you saved my life i was so frustrated editing documents. On my way to go nuts during a technical emergency during the crismas. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Change), You are commenting using your Facebook account. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Close the file manager to return to remote desktop control. Splashtop Personal - Apps on Google Play Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . In the upper right you can access your account information and subscriptions. The user only has to run the app, there is no install process. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. I had to remove the machine from the domain Before doing that . Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Do the cursor settings go back to the original settings? But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Lock the remote computer's keyboard and mouse while in session. Ok, so it's a touchpad issue. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Splashtop Personal app introduction; Hot Topics. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Copyright 2023 Splashtop Inc. All rights reserved. If it continues to crash, try one of the additional fixes below. Step 3. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. Thanks for not making a long winded explanation and simply getting to the fix. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). What are some of the best ones? Id definitely like to hear of a permanent solution to this as its damn annoying. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. and was challenged. Its work when I change the guest os one. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Logitech options find the ipad with your. Follow the prompts to update the driver if prompted. To fix the issue, uninstall that update. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! My name is Helga York. Welcome to the Snap! On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. session can co-exist. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Thanks for bringing this to our attention. Addicted to coffee. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. I did not need ANY other steps to prove that. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). ", which is completely unrelated to Splashtop's issue. still the cursor is not visible on the remote computer which i have remoted in to, please help. (LogOut/ Is the mouse operation not working as expected with - Splashtop Inc. Cookie Notice When you begin the session, the remote computer screen will open in a window on your computer. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. The cursor only appears while in the ribbon. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. The office display fills the monitor, so users wont see anything from the home computer/laptop. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Solution 2: Relaunch Elements Organizer Close Elements Organizer. Hi Team, 1 Comment actions 0 Your daily dose of tech news, in brief. "), and they kept focusing on that point, which is what made me so angry. There are some additional options under the Settings menu. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Supports Windows, Mac, and Chromebook. Brilliant! Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen.